Privacy Policy

1. Introduction

Digital Web Hosting ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web hosting services.

2. Information We Collect

We collect information that you provide directly to us, including:

  • Name, email address, and contact information
  • Billing and payment information
  • Domain names and hosting account details
  • Support tickets and communications
  • Website usage data and server logs

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our hosting services
  • Process payments and send billing notifications
  • Respond to your support requests and communications
  • Send important service updates and security alerts
  • Detect and prevent fraud and abuse
  • Comply with legal obligations

4. Data Storage and Security

All data is stored in secure UK data centers. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

  • Service providers who assist in our operations (e.g., payment processors)
  • Law enforcement when required by law
  • Third parties with your explicit consent

6. Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience on our website. You can control cookies through your browser settings. Essential cookies are necessary for the website to function properly.

7. Your Rights (GDPR)

Under the UK GDPR, you have the right to:

  • Access your personal data
  • Rectify inaccurate data
  • Request deletion of your data
  • Object to processing of your data
  • Data portability
  • Withdraw consent at any time

8. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Account data is typically retained for 7 years after account closure for tax and legal purposes.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us through our support system or email us at privacy@digitalwebhosting.co.uk

Last updated:

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